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TENANTS

Renting a Property in London

Renting a home can sometimes feel complicated  but it doesn’t have to be.
At LLH Residential, our dedicated lettings team in London ensures your renting experience is straightforward, transparent, and stress-free. Whether you’re looking for a family home, a modern apartment, or your first rental property, our consultants are here to guide you through every stage of the process.

We’ll explain your legal responsibilities, help with referencing and documentation, and support you from viewing to move-in day.

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The Rental Process – Step by Step

To make things as simple as possible, here’s an overview of each stage when renting a property with LLH Residential:

Register with Us

Start by letting us know your requirements  including budget, preferred location, move-in date, and property type.
You can register online, by phone, or in person at our London office. Once registered, we’ll match you with suitable properties and send you updates as soon as new listings become available.

Viewings

Our lettings consultants arrange and accompany all property viewings. Landlords are not usually present, ensuring you can view properties freely and comfortably.
We offer flexible viewing hours Monday to Friday (10 am– 7 pm). Please be punctual and bring along anyone else involved in the decision-making process.

Making an Offer

If you find a property you love, don’t delay! To secure it, you’ll need to submit your offer and pay a holding deposit. This deposit is deducted from your first month’s rent unless you decide not to proceed.

Holding Deposit

A holding deposit equal to one week’s rent reserves the property and removes it from the market. If you later withdraw (through no fault of the landlord or agent), part or all of this deposit may be retained to cover reasonable costs. However, if the landlord or agent breaches the agreement, the holding deposit is fully refundable.

Tenant Referencing and Approval

Once your offer is accepted, you’ll complete our referencing process through a professional credit-referencing agency. This typically includes:

  • Employment and salary confirmation

  • ID verification (passport or driving licence)

  • Previous landlord references

  • Guarantor or proof of funding (for students)

  • Accountant references for self-employed applicants

Once references are approved and the landlord confirms, we’ll move on to your tenancy agreement.

Tenancy Agreement

Before moving in, both landlord and tenants sign a tenancy agreement outlining responsibilities and terms.
Most agreements run for 12 months, after which renewal options can be discussed. LLH Residential acts on behalf of the landlord but ensures tenants fully understand their rights and obligations.
We’ll issue you with a sample tenancy agreement for review, and we recommend seeking independent legal advice if you have any questions.

Payments and Deposits

Before the tenancy begins, you’ll need to pay:

  • One month’s rent in advance (calculated per calendar month)

  • A tenancy deposit (typically equivalent to five weeks’ rent), registered with a government-approved Tenancy Deposit Scheme (TDS)

Payments can be made via bank transfer, bankers draft, or cash, and must clear before you move in.

Inventory and Check-In

A detailed inventory and check-in report is prepared before you move in. This document records the property’s condition and contents.
At the end of your tenancy, the property is re-inspected, and the condition compared against the original report — ensuring fairness for both you and the landlord.

During Your Tenancy

Property Inspections

If LLH Residential manages your property, we’ll conduct quarterly inspections to ensure everything is in good condition. You’ll always be notified in advance, and inspections are arranged at a convenient time.

Tenant Obligations

You’re responsible for maintaining the property during your tenancy — keeping it secure, reporting repairs promptly, and taking precautions in winter to prevent frozen pipes or heating issues.

 

Council Tax & Utility Bills

Tenants are responsible for setting up and paying council tax and utility bills from the start of the tenancy. Remember to contact your local authority and utility providers upon moving in.

 

Ending Your Tenancy and Deposit Return

If you wish to end your tenancy, you must give at least one month’s written notice, unless stated otherwise in your tenancy agreement.
Once you move out, a final inspection will take place to assess the property’s condition.
Your deposit will then be returned in line with the Tenancy Deposit Scheme guidelines, minus any agreed deductions for damage or unpaid rent.

 

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